Social media and blogging have made good customer service imperative in ways that many business owners still don’t understand.

I have not done near enough articles on customers service, good or bad, since starting my blog, but of the businesses I’ve covered check out how well my blog ranks on Google.

Google Search: Kilmory Resort

Google Search: Marble Zip Tours

Google Search: Jungle Jims George St.

Google Search: Vogue Optical

This shows the importance of offering good service. I am just one person. Imagine all the comments on Facebook and tweets on Twitter. And blogs posts that are buried through all these Google results.

So listen up businesses! Do a good job on customer service and your customers will advocate on your behalf.

Poor service is inevitable and I am sure most of your customers understand that, but how you manage that service once it has been reported will be the difference between a customer’s good experience and a customer’s bad experience.

And customers love to chat about bad experience.

Business, Service Good Service, Jungle Jims, Kilmory Resort, Marble Zip Tours, Poor service, Vogue Optical

Nerissa and I went to Kilmory Resort for Valentine’s Day. It was a late Valentine’s Day, but we celebrated it all the same.

It was a great weekend. Very relaxing. The scenary was gorgeous.

The was one thing that was a little off though. We paid for a chalet with a fireplace a jacuzzi. We didn’t mind that the fireplace was a propane fireplace (we brought logs). We went to fill our jacuzzi ad once the water got half way up the tub, it turned freezing cold.

The next morning I went to the office to see if there was something we were doing wrong or if there was some trick to it. The lady at the desk told us that the hot water boiler only contains enough water for half of the jacuzzi.

Half the jacuzzi?!

She recommended that we fill half the tub, wait fifteen minutes, fill again until the hot water runs out, repeat.

This chalet was a four-person chalet. There were only two of us and there wasn’t enough hot water!

Aside from the inconvenience of the tub, the weekend was awesome. As I said, the scenary was beautiful. I could only imagine what it is like in the summer.

Kilmory chalet

Kilmory scenary

Service, Trips Kilmory Resort, Poor service