For Nerissa’s birthday I ordered her a cotton track suit from CafePress.com.  I only found it on Thursday night, three days before her birthday which was Monday. I pumped in some extra dough for shipping in the hopes that it would be in Newfoundland shortly after her birthday.

I go to work Monday, as I normally do and decide to go home for lunch. When I arrive I find a large package in the mail.

It’s her suit! How timely! It arrived on her birthday.

I give it to her and she seems to love it. She tries it on and the pants fit her perfecty but the top is very loose.

I email the company to see what they can do and here is their response:

Dear Gregory,

I am sorry the item you received does not fit perfectly. I want you to be 100% satisfied with everything you purchase at CaféPress.com. I’m processing a replacement for the whole tracksuit in a size small since I’m unable to send just the jacket.  You should receive the replacement by May 29th. 

There is no need for a return! I do not want you to incur any additional shipping charges. Please keep the original as our way of saying thanks for shopping at CaféPress.com. If there is anything else I can do for you please let me know.

We hope we have answered all of your questions. If not, please chat with us now.(Mon-Fri)

Best Regards

How awesome is that!

And to top it off I sent them an email expressing my gratitude and they replied very timely with a very nice and personalble email to conclude the deal. It was such a great experience.

I also submitted this to I Shop and Tell.

Service CafePress.com