Comments on: False Verbal Contract leads Bell-Aliant to Bad Service

By: Nicole

Nicole — Thu, 17 Sep 2009 17:00:22 +0000

The exact thing happened to my mother, she was called saying that her contract would soon be up, and could renew it over the phone. She said I’d rather not do anything over the phone so i’ll go into the store to talk with them (NOT necessarily going to renew the contract, as we were going to do the same thing that you tried to do!) When we went into the store we were told that the contract had already been renewed for another 3 years, which she didn’t want! We are still in the process of trying to get out of it!

By: Sancika

Sancika — Wed, 15 Jul 2009 21:59:32 +0000

Bell is set against helping me! Even though there must be some law about a 16 year old getting a new phone without the account users(dad’s) permission as well as a two year extention on a three year contract without being informed. My brother also says that he did not get a bill for the phone either by email or mail!! He paid for the phone himself and picked up the phone himself!!

By: Sancika

Sancika — Wed, 15 Jul 2009 21:55:58 +0000

A similiar situation happened to us. Our contract with Bell Mobility just ended on June 24 2009. We switched to Rogers. I called Bell to make sure that our accounts were cancelled. Bell informed us that since my brother an account user got a new phone his plan was extended 2 years(He was sixteen at the time. We were not informed of this at all nor were we informed of the 30 day cancellation period when Bell called. When I inquired about this the reps answer was it is your responsibility to ask about the 30 day notice. Now we need to pay 200+140 dollars. A rep also told me the 30 day notice was on the contract but when I flipped through our contract that was signed three years ago there is no rule listed only that we must abide by the terms and agreements!! I need to know if anything can be done about this situation because Bells seems set against helping me.

By: Gregory

Gregory — Wed, 03 Jun 2009 13:49:10 +0000

It was submitted to the Consumerist by Jason as soon as it was posted here. The editors didn’t run the story but in the end it was all rectified by Bell-Aliant anyways.

By: Frenchie

Frenchie — Wed, 03 Jun 2009 12:54:19 +0000

You should put this one Consumerist.com